Help & Support
We're here to help — contact us, learn how pricing works, and find answers to common questions.
Contact Us
Have a question or an issue with an order? Reach our support team directly.
Available daily, 8:00 AM – 10:00 PM
Pricing & Fees — Transparency
We believe in upfront, honest pricing. Here's exactly how your delivery fee is calculated:
- Base fare: a fixed starting fee that depends on the vehicle type (motorcycle, car, or truck).
- Distance fee: an additional per-kilometer charge based on the route between pickup and delivery.
- No hidden markups: the price you see at checkout is the final price — we never add surprise fees or inflate item prices.
- You always see the full price breakdown before confirming your order, and can view a detailed receipt for every delivery.
Cancellation & Refund Policy
We aim to make cancellations fair and simple for everyone:
- Free cancellation: you can cancel at no charge while your order status is "Searching for a driver".
- After a driver is assigned: cancellations may still be made, but please cancel as early as possible out of respect for the driver's time.
- Refunds: any wallet credit or pre-paid amount affected by a cancellation is returned automatically — no manual request needed.
- Disputes: if something doesn't look right with a charge or refund, contact support and we'll resolve it promptly.
Delete Your Account
You can request deletion of your account and personal data at any time, free of charge.
- Contact us by phone, WhatsApp (above), or email admin@wadilidelivery.com and request account deletion.
- We will delete your name, phone number, address, and other personal data within a few business days.
- Completed order records are kept in anonymized form (with personal details removed) only as needed for accounting and legal obligations.