Refund Policy
Last updated: June 12, 2026
1. Cancelling before a driver is assigned
If you cancel an order while it is still being matched to a driver (status "searching" or "scheduled"), no delivery fee is charged. If you paid online, any amount charged will be refunded in full to your original payment method.
2. Cancelling after a driver is assigned
Once a driver has accepted your order and is on the way to the pickup location, cancelling the order may incur a cancellation fee to compensate the driver for travel already made. The exact fee, if any, is shown in the app before you confirm the cancellation.
3. Online payments
For orders paid online, refunds (where applicable) are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
4. Cash on delivery
For orders paid in cash, if you are entitled to a refund (for example, an order that could not be completed through no fault of your own), the refund will be issued as ride credit to your Wadili Delivery wallet, which can be applied to future orders.
5. Promo codes and ride credit
Discounts from promo codes and ride credit applied to a cancelled or refunded order are restored to your account where possible. Promo codes are subject to their individual terms (expiry dates, usage limits, and minimum order amounts).
6. No-shows
If a driver arrives at the pickup location and the customer is unavailable for an unreasonable amount of time, the order may be marked as a no-show. No-show orders are not eligible for a refund, and repeated no-shows may affect your ability to place future orders.
7. Disputes
If you believe you were charged incorrectly or a delivery was not completed as expected, please contact us through the Help & Support page with your order details and we will review the issue.