Terms of Service
Last updated: June 12, 2026
1. Acceptance of terms
By creating an account or using the Wadili Delivery Lebanon platform (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
2. The Service
Wadili Delivery connects customers who need items picked up and delivered with independent drivers who provide motorcycle, car, and truck delivery services across Lebanon. Wadili Delivery facilitates the connection and payment between customers and drivers but does not itself transport goods.
3. Accounts
You must provide accurate information when creating an account and are responsible for keeping your account credentials secure. You must be legally able to enter into binding contracts to use the Service.
4. Orders, pricing and payment
Delivery fees are calculated based on vehicle type, distance, and the pricing in effect at the time the order is placed. Prices, promo codes, and ride credit are subject to change and are validated at the time of each order. Payment may be made in cash on delivery or online through our supported payment provider, depending on the option selected at checkout.
5. Cancellations
Customers and drivers may cancel an order in accordance with the cancellation options shown in the app. Repeated cancellations or no-shows may affect your ability to use the Service. See our Refund Policy for details on cancellation fees and refunds.
6. Driver conduct
Drivers are independent contractors and are expected to handle items with care, follow traffic laws, and treat customers respectfully. Customers may rate drivers after each delivery; ratings help us maintain service quality.
7. Prohibited items
You may not request delivery of illegal goods, weapons, hazardous materials, or any item prohibited under Lebanese law. Wadili Delivery and its drivers reserve the right to refuse any order that appears to violate this policy.
8. Limitation of liability
The Service is provided on an "as is" basis. To the maximum extent permitted by law, Wadili Delivery is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including delays, lost items, or driver conduct, beyond the value of the affected order.
9. Changes to these terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
10. Contact
For questions about these Terms, please visit our Help & Support page.